Refund Policy

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1. General Information

This Refund Policy establishes the conditions under which GetDreamWise, operated by [COMPANY NAME], provides refunds for its services. All payments are processed through Stripe and PayPal and are subject to their additional terms and conditions.

2. Service Types and Refund Policies

Service	Price	Refund Available	Period	Conditions
Free Plan	$0	N/A	-	No cost, no refund needed
Premium Mini	$9.99 USD/month	YES	7 days	Full refund if service not used
Premium Pro	$29.99 USD/month	YES	7 days	Full refund if service not used
Individual Birth Chart	$19.99 USD	PARTIAL	24 hours	Only if birth chart not generated

3. Specific Conditions by Service Type

3.1 Monthly Subscriptions (Premium Mini and Pro)

Conditions for Full Refund:

• Request must be made within 7 calendar days from purchase date
• Must not have generated birth charts (applicable to Premium Pro only)
• Account must not have been suspended for terms violation

Conditions for Partial Refund (8-30 days):

• Will be calculated proportionally to remaining billing period time
• Value of services used will be deducted
• Minimum refund: 50% of amount paid

No Refund (after 30 days):

After 30 days from purchase date, no refunds will be provided. However, you may cancel your subscription at any time to avoid future charges.

3.2 Individual Birth Chart

Full Refund (24 hours):

• Request within 24 hours after purchase
• Birth chart must not have been generated or downloaded
• Must not have accessed complete interpretation content

No Refund (after 24 hours or use):

Once the birth chart has been generated and delivered, the service is considered fully provided. No refunds will be provided after this point.

4. Exceptions and Special Cases

4.1 Refunds for Technical Issues

If you experience technical issues that prevent normal service use for more than 48 hours, you may be eligible for:

• Free extension of subscription period
• Additional credits for interpretations
• Partial refund for downtime

4.2 Fraudulent or Unauthorized Charges

In case of unauthorized charges:

• Immediate and full refund once verified
• Temporary account suspension for investigation
• Implementation of additional security measures

4.3 Billing Errors

If we detect or you report a billing error, we will correct the issue immediately and provide the corresponding refund within 3-5 business days.

5. Refund Request Process

5.1 How to Request a Refund

1. Contact Support:
   Send an email to refunds@getdreamwise.com with subject "Refund Request"
2. Provide Information:
   Include your account email, purchase date, refund reason, and any relevant documentation
3. Review:
   We will review your request within 2-3 business days and respond with our decision
4. Processing:
   If approved, refund will be processed within 5-10 business days through original payment method
5. Confirmation:
   You will receive email confirmation once refund has been processed

5.2 Required Information

• GetDreamWise account email
• Transaction ID or payment reference
• Purchase date
• Detailed refund reason
• Screenshots (if applicable for technical issues)

6. Processing Times

6.1 Refund Timeline

Stage	Estimated Time	Description
Request receipt	Immediate	Automatic receipt confirmation
Initial review	1-2 business days	Eligibility verification
Final decision	2-3 business days	Approval or rejection with justification
Payment processing	3-5 business days	Stripe/PayPal processing time
Bank account reflection	1-3 business days	Dependent on user's bank

6.2 Factors That May Affect Timing

• Bank holidays and non-business days
• Issuing bank policies of used card
• Additional verifications required by payment processors
• Additional information requests from our side

7. Subscription Cancellation

7.1 How to Cancel

You can cancel your subscription at any time:

• From your account: Go to Settings > Subscription > Cancel
• By email: Send request to support@getdreamwise.com
• Through payment processor: From your Stripe/PayPal account

7.2 Cancellation Effects

• Subscription remains active until end of paid period
• No additional charges after expiration date
• Access to premium features maintained until expiration date
• Account data preserved according to our Privacy Policy

8. Disputes and Chargebacks

8.1 Before Initiating a Dispute

We strongly ask that you contact us directly before initiating a dispute or chargeback with your bank or payment processor. Most issues can be resolved quickly through our support team.

8.2 Consequences of Unjustified Disputes

• Immediate account suspension during investigation
• Possible permanent account termination
• Loss of access to account data and content
• Possible legal action in cases of proven fraud

9. Payment Processor Policies

All refunds are subject to the policies and terms of service of Stripe and PayPal. In some cases, they may:

• Require additional documentation to process refunds
• Apply their own processing times
• Charge processing fees for refunds (covered by GetDreamWise)
• Reject refunds that don't comply with their policies

10. Exceptions and Limitations

10.1 Cases Without Refund Rights

• Complete or substantial use of contracted service
• Violation of our Terms and Conditions
• Fraudulent activity or service abuse
• Requests outside established periods
• Change of mind without valid justification after guarantee period

10.2 Force Majeure

We will not be responsible for providing refunds for service interruptions caused by:

• Natural disasters
• Third-party infrastructure failures (internet, servers)
• Government actions or regulatory changes
• Pandemics or other health emergencies

11. Refund Contact

12. Policy Modifications

This policy may be modified occasionally. Significant changes will be notified by email and published on our website at least 30 days in advance.

12.1 Version History

• Version 1.0: July 28, 2025 - Initial policy

This Refund Policy was last updated on July 28, 2025 and is effective from that date.